Gray's Garden Center

Karen S. 2 months ago

We went to Gray's and purchased about $250 worth of plants, which all looked lovely and healthy. About 3 days later one of the large $45 plants started turning brown and losing leaves - we hadn't even had a chance to plant it yet. We took it back and the store REFUSED to accept the return, saying they have a ONE DAY return policy(!!). Nothing wilts on one day! (Hence the policy!) This was unbelievably customer-unfriendly, especially after we spent a good amount at the store. They weren't nice about it either. Don't shop there, they're expensive as well.

William Cramer 3 months ago

Walked in looking to purchase lawn products and not one of 6 employees who I saw said hello, can I help you or even acknowledge my existence, including the guy standing in the doorway who I walked within 2-3 foot of. I seemed to be the only customer as well. I see why the low star rating here.

Amber 4 months ago

Very disappointed after realizing I was way over spending on plants that were apparently only looking like they were nice and healthy later learned that the plugs on all of their plants made it impossible for them to grow any bit more when they come home, not only that, but the alocasia Jacklyn and others I’ve purchased don’t stand much of a chance because of the plant plugs there’s no excuses anyone who knows plants or selling plants knows that they should not have a plant plug on them much less on alocasia smh 🤦‍♀️ if you look at the root system you will see not many roots and the sponge is suffocating or embedded into the little roots it had as is. All of mine from this store have to recover from the plugs .remove plugs or they will die or not grow and then die. hardly any roots left due to the plug slowly killing your plant. If you don’t remove the plug, the plant will ultimately die and they’re way overpriced here and not pest free. But the store is beautiful the plants are to but not worth it won’t be going back 😭all because nooo plant plugs on alocasias!!! 👎🚫🫥

Amber hehe 8 months ago

Gray’s always has something I struggle not to buy on its shelves. I walk through and see such gorgeous plants! Thankfully every time I visit, I see a pest- such as thrip larvae or spider mites and their webs, and it keeps me from taking home more plants I don’t have room for. 🙏

Study H Edited 5 months ago

I spent $200 on pots and a plant that died within two days. I bring the plant in and they refuse to refund or exchange, or even let me dump it there. The manager is horribly rude and demeaning to a public service member of law and mental health. . They will not help you if their plant is bad when they sell it, which should be against consumer protection laws. The employees are nice, however, the owner is very mean and vile. I will say I do love their plants and I’m not sure what happened here.